Support
Last updated 19 September 2026
Need help? Email [email protected]. Parallax is operated by Charles Coombs-Esmail in California, United States.
If you are reporting a problem, tell us what happened, the chapter or screen involved, and your app version and iPhone/iOS version if you know them. A screenshot can help, but remove any personal information you do not want to share. Never send your password, verification code or recovery code.
Sign-in and email codes
Use the same sign-in method you used to create your account. With Sign in with Apple, your account may use an Apple private relay address instead of your usual email address.
For email verification or password recovery, check spam/junk folders, confirm the address you entered, and use the resend option if needed. Codes expire. If you still cannot sign in, contact us from the account email where possible.
Missing content or progress
Check your internet connection, close and reopen the app, and confirm you are signed into the expected account. Guest progress is stored on your device and is not synced to an account until you use the account features.
Please contact us before uninstalling if you are trying to recover guest progress; uninstalling can remove locally stored information.
Delete your account
In the app, open the You tab, find your account section, choose Delete account, and confirm. This removes the account and its synced learning progress; it is not just a sign-out. See the Privacy Policy for the deletion process and limited retention.
If deletion reports an error, it has not been confirmed as complete. Try again when connected, or contact us. If you cannot access your account, email us for help; we may need to verify ownership before deleting it.
Uninstalling the app does not delete an account. Signing out does not delete it either.
Analytics and notifications
To change optional analytics sharing, open You → Privacy → Usage & diagnostics. This setting is specific to your device. To request deletion of previously collected information, email us.
You can manage notification permission in your iPhone's settings for Parallax.
Content corrections and privacy requests
For a factual error or rights concern, include the chapter/article title and the passage or image concerned. For access, correction or deletion of personal information, tell us what you are requesting and how you used the app. Do not include identity documents unless we explain why they are needed.
Pricing
Parallax Plus offers monthly and annual subscriptions through Apple. The purchase screen shows the current price and billing period. Free content never becomes a paid subscription automatically. To restore, sign in to your Parallax account and check that your device uses the Apple Account that made the purchase, open the Plus page from You, and choose Restore purchases. To cancel, open iPhone Settings → your name → Subscriptions → Parallax. Deleting your account or the app does not cancel billing. Apple handles refund requests at reportaproblem.apple.com; contact us if your paid access is missing.